Complaints

In cases where products are damaged on delivery, the recipient must notify the carrier immediately. If the product is insured, the recipient should file a claim with his/her insurance company. Other complaints must be submitted to our complaints department as soon as possible. It is the responsibility of the purchaser to inspect the product on receipt.

Returns

The product must be returned in undamaged condition in the original packaging, with postage paid, no later than 10 days after it was received. All types of specially ordered materials which are not included in our regular range are not covered by the right of return. Returns may not be sent on a cash on delivery basis.

Service and repair

If you require service or repair of a product purchased from Modern Elteknik, always get in touch with our sales team before returning it to us. When invoking the warranty, always have the invoice/receipt to hand.

Deviations

Products are subject to deviations from the specifications shown in the online catalogue with regard to dimensions or appearance. Such deviations are normally negligible and generally attributable to the high pace of technological development in the sector.

Back ordering

If a product is temporarily out of stock, we will back order the specific item or order as a whole until it is possible to carry out delivery. We will then deliver the product as soon as we receive it.

Force majeure

Modern Elteknik shall not be held liable for damages in relation to delays in delivery attributable to events beyond our control. Accordingly, we shall not be liable for agreements made between the purchaser and third parties in relation to damages for delayed or incorrect delivery, manufacturing defects, etc., unless this has been specifically agreed.

Prices

Modern Elteknik’s prices are specified in Swedish kronor (SEK), exclusive of VAT. Modern Elteknik reserves the right to adjust prices as a consequence of circumstances which are beyond its control. Prices for the products in our range can be found on the directory of items at our website (by selecting a category or searching) as well as in the shopping cart and checkout. If a certain product is presented with different prices at the same time, the correct price will always be specified at the checkout on the website.

Terms of payment

Advance/direct payment by payment card via Modern Elteknik’s e-commerce site. Separate payment terms shall be agreed with contractual customers.